Shipping Policy

Effective Date: June 30, 2026

Thank you for shopping with Vital Tree. We are committed to delivering your order safely and as quickly as possible.

Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times are as follows:

• Metro Cities: 2–5 business days
• Other Cities & Towns: 3–7 business days
• Remote Locations: 5–10 business days

Please note that these are estimated delivery timelines and may vary depending on your location and courier service availability.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
• We may offer free shipping on selected products or promotional offers from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation message or email containing your tracking details so you can monitor your shipment.

Delivery Attempts

Our courier partner will make delivery attempts at the shipping address provided during checkout. If delivery cannot be completed due to an incorrect address, customer unavailability, or other customer-related reasons, additional shipping charges may apply for re-delivery.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to:

• Weather conditions
• Natural disasters
• Public holidays
• Courier operational issues
• Unexpected logistical challenges

Vital Tree is not liable for delays caused by courier partners or circumstances beyond our reasonable control.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We will review your request and arrange a replacement or refund, where applicable.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: vitaltreeofficial@gmail.com

Phone/WhatsApp: +91 8447530068

We appreciate your trust in Vital Tree and thank you for choosing us.