Return & Refund Policy

At Vital Tree, customer satisfaction is our priority. We take great care to ensure that every product reaches you in perfect condition. As our products are food and beverage items, we follow a strict return and refund policy to maintain quality, safety, and hygiene.

Returns

• Returns are accepted only if you receive a product that is damaged, defective, or incorrect.
• Any return request must be raised within 48 hours of receiving your order.
• To initiate a return, please share your order number along with clear photos or videos of the product and its packaging.
• Products that have been opened, consumed, or used cannot be returned due to food safety regulations.

Refunds

• Once your request has been reviewed and approved, your refund will be processed.
• Refunds will be credited to the original payment method used for the purchase.
• Please allow 5–7 business days for the refund to reflect in your account, depending on your bank or payment provider.

Replacements

If you receive a damaged, defective, or incorrect product, we will gladly provide a free replacement, subject to product availability. If a replacement is unavailable, a full refund will be issued.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used food and beverage products.
• Products returned without their original packaging.
• Products damaged due to improper handling or storage after delivery.
• Return requests made more than 48 hours after delivery.

Order Cancellation

• Orders can be cancelled before they are dispatched for a full refund.
• Once an order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding returns, refunds, or replacements, we're here to help.

Email: vitaltreeofficial@gmail.com
Phone/WhatsApp: +91 8447530068

Thank you for choosing Vital Tree. We appreciate your trust and are committed to providing you with the best products and customer service.